Refund Policy

Thank You For Purchasing A Custom Digital Pet Portrait

Due to the customized nature of these products that we produce at Fur & Whisker Designs, we cannot offer returns. Your custom artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always strive to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our photography tips, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.